Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, and company details when you contact us or use our services.
• Usage Data: Information about how you access and use our website, including IP address, browser type, and access times.
• Cookies and Tracking: Data collected through cookies and similar technologies to enhance your experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends and usage

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist us in operating our website
• When required by law or to protect our rights
• To business partners with your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Acceptance of Terms

By accessing and using New Edge Studio' services, you accept and agree to be bound by the terms and provision of this agreement.

Services Description

New Edge Studio provides digital marketing, website development, brand management, advertisements, and design & graphics services. We reserve the right to modify, suspend, or discontinue any service at any time.

User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Use our services for lawful purposes only
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights
• Not interfere with or disrupt our services

Payment Terms

Payment for services is due as specified in your service agreement. Late payments may incur interest charges and service suspension.

Intellectual Property

All content, trademarks, and materials on our website are the property of New Edge Studio and are protected by intellectual property laws.

General Refund Policy

We strive to provide the highest quality services. If you are not satisfied with our services, please contact us within 7 days of service delivery.

Eligibility for Refunds

Refunds are considered under the following circumstances:

• Services not delivered as agreed in the contract
• Significant deviation from project specifications
• Technical issues that prevent service delivery
• Cancellation before project commencement (with cancellation fee)

Non-Refundable Services

The following are generally non-refundable:

• Completed services and delivered projects
• Domain registration fees
• Third-party service subscriptions
• Custom design work after approval

Refund Process

To request a refund, please contact our support team with your order details and reason for refund. Refunds are processed within 10-15 business days after approval.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and tracking usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant content and advertisements

Managing Your Cookie Preferences

You can control and manage cookies in various ways:

• Through your browser settings to block or delete cookies
• Using our cookie consent banner preferences
• Opting out of targeted advertising

Cookie Duration

Session cookies expire when you close your browser, while persistent cookies remain on your device for a set period or until you delete them.